This is a presentation of what we learned from our research - conversations with SENCOs, teachers, and teaching assistants across English primary schools about how inclusion really works, where it breaks down, and what they wish existed. What we've built is a direct response to what they told us.
Observations, emotional check-ins, session notes, moments of breakthrough or struggle. That information takes many forms - handwritten notes on post-its, jottings in lesson plan margins, a quick message to the SENCO, a corridor conversation.
In a busy school day, there is rarely a moment to convert those insights into records. Through no lack of care or commitment, that information stays hidden - observed but not captured, captured but not connected.
Teaching assistants hold some of the most intimate, consistent knowledge of any learner in the school - the one who withdrew on Tuesday, the one who finally connected with a peer on Thursday. None of it is captured in a way that builds a coherent narrative. It stays in memory - until it's lost.
Teachers carry detailed knowledge of how their SEND pupils are doing - academically, socially, emotionally - but have no efficient way to record it, share it, or connect it to the formal plan.
With caseloads of 30, 40, or 50+ students, maintaining the APDR cycle meaningfully is close to impossible. Plans are produced from templates rather than from a living, continuously updated picture of the learner.
Two distinct parts. One continuous workflow. Designed to make high-quality SEND practice a natural byproduct of the work people are already doing.
A simple mobile tool for TAs and teachers - designed to be used in the moment, not at the end of the day. Take a photo of a handwritten note, speak a memo, or type a quick note. AI structures it instantly. No retyping. No extra steps.
A web-based case management tool for SENCOs, built around the APDR cycle. Registers, student cases, outcomes, provision, and review evidence - all in one place. Information flows in from the Capture App automatically. No chasing, no collating, no waiting.
Works alongside your existing MIS - Arbor, BromCom, and others. It fills the gap they were never designed to fill.
Staff capture what they observe using the Hero Inclusion mobile app - a quick photo of a handwritten note, a piece of student work, a voice memo, or a typed note. Digital evidence is just as easy: a forwarded email, a screenshot. The aim is zero friction. Staff don't need to change how they work - they just need a way to make what they already know visible.
From the stream of daily captures, Hero Inclusion automatically generates weekly summaries for each learner - drawing together observations from TAs and teachers, measuring progress against the learner's identified outcomes, and surfacing patterns over time. The SENCO sees a living picture of every learner on their caseload, updated continuously, without having to chase anyone for it.
When review time comes, the work is already done. Hero Inclusion generates reviews from the weekly summaries - linked to the learner's plan and formatted to the required template, whether that's a termly plan, Individual Support Plan, or EHCP. Reviews become a genuine reflection of what has happened, built from the collective knowledge of everyone who has worked with that learner.
The Inclusion Hub gives SENCOs and school leaders a view across the whole SEND cohort - not just individual learners. See which interventions are working, where provision needs to be adjusted, and how outcomes are tracking across the school. Reports for governors, trusts, and Ofsted can be auto-generated from the same rich data set.
Purpose-built for SEND and inclusion management in English primary schools. Working alongside Arbor, BromCom, and every MIS you already use.